Frequently Asked Questions (FAQ)
Do you charge for services?
No, OUAC does not charge for services provided on-site, like case management or referral to mental health counseling. However, one of OUAC’s primary roles is connection to existing community services. Depending on the required services, there might be a low-cost from providers.
Do I have to be a U.S. citizen to seek services?
No, OUAC does not require documentation to receive services or to be referred to other existing community programs.
Are there current funds available for survivors or victims’ family?
The OUAC and the Orlando community received federal dollars to support mental health counseling for people meeting certain criteria. As far as other services go, local nonprofits are operating within their current means to provide as much service as possible.
How long will the center be open?
OUAC will be available and continue to evolve with community needs as long as the healing process takes. Currently, plans are in place for 3 years.
Is OUAC connected with the OneOrlando Fund?
No, there is no connection between the One Orlando Fund and OUAC.
Is OUAC LGBTQ Affirming?
Yes, all of the OUAC staff has cultural competency training and are LGBTQ affirming, trauma-informed professionals. Many of OUAC staff members are bilingual as well.
Will my information stay confidential?
Yes, client confidentiality is a top priority for OUAC.
When do I need to update my information with OUAC?
Any time a client changes their name, address, or any other details in their record, OUAC should be informed in a timely manner to ensure important communication and details with their treatment plan are as accurate as possible.
What are your hours of operation?
OUAC building is open Monday – Friday 8 a.m. to 5 p.m. And the crisis line 500-HOPE is staffed 24/7.
What is the vetting process?
Upon contacting OUAC for the first time, a full needs assessment is performed to determine immediate needs as well as identify other potential issues. Depending on a client needs and involvement with the Pulse tragedy (survivor, family of deceased, affected community member, etc.), varying resources exist. A Victim Advocate will help connect with available programs in the community from a variety of sources.
Can I get in contact with a victim family or survivor?
Client confidentiality is of the utmost importance to the OUAC. We do not under any circumstances release information or names of those directly impacted by the Pulse tragedy.